General Policy

Due to the nature of TCG products, market volatility, and international shipping considerations, all sales are generally final unless otherwise agreed in writing.

Requests for refunds, replacements, or other remedies will be considered on a case-by-case basis where:

• The incorrect product was shipped;
• The product arrived materially damaged in transit; or
• The product received materially differs from the product described in the applicable quotation or invoice.

PhantomCards reserves the right, in its sole discretion, to determine the appropriate remedy for any approved claim, including replacement, store credit, partial refund, or full refund.

Reporting Issues

Customers must notify PhantomCards of any issues within 72 hours of delivery.

To assist with verification, customers may be required to provide:

• Photographs of the product and packaging;
• Video evidence of the package being opened; and
• Any other information reasonably requested to investigate the claim.

Failure to provide sufficient supporting documentation may result in the claim being denied or delayed.

Non-Refundable Circumstances

Refunds, returns, replacements, store credits, or other remedies will generally not be provided for:

• Minor cosmetic imperfections to external packaging;
• Delays caused by customs inspections, local postal services, carrier disruptions, or other events outside of PhantomCards' control;
• Market price fluctuations following purchase;
• Customer ordering errors;
• Changes in business requirements or purchasing decisions after order confirmation; or
• Products damaged after delivery.

Returns

Where a return is authorized by PhantomCards, customers must follow the return instructions provided. No returns may be made without PhantomCards' prior authorization.

Unless the incorrect product was shipped or the product was materially defective upon receipt, customers are responsible for all return shipping costs, duties, taxes, insurance, and related expenses.

Returned products must be received in substantially the same condition in which they were delivered.

Customs Duties, Taxes, and Refused Deliveries

Customers remain responsible for any customs duties, VAT, import taxes, brokerage fees, or similar charges imposed by local authorities.

Refunds will not be issued for shipments refused, abandoned, or returned due to unpaid customs charges, import restrictions, or failure to accept delivery.

High-Value Items

For high-value products, graded cards, rare collectibles, or other products designated by PhantomCards, additional verification procedures may be required before any refund, replacement, return, or credit is approved.

Dispute Resolution

Customers are encouraged to contact PhantomCards directly before initiating any chargebacks, payment disputes, or third-party claims.

We are committed to resolving legitimate issues fairly, promptly, and in good faith.