Due to the nature of TCG products, market volatility, and international shipping considerations, all sales are generally final unless otherwise agreed in writing.
Requests for refunds, replacements, or other remedies will be considered on a case-by-case basis where:
PhantomCards reserves the right, in its sole discretion, to determine the appropriate remedy for any approved claim, including replacement, store credit, partial refund, or full refund.
Customers must notify PhantomCards of any issues within 72 hours of delivery.
To assist with verification, customers may be required to provide:
Failure to provide sufficient supporting documentation may result in the claim being denied or delayed.
Refunds, returns, replacements, store credits, or other remedies will generally not be provided for:
Where a return is authorized by PhantomCards, customers must follow the return instructions provided. No returns may be made without PhantomCards' prior authorization.
Unless the incorrect product was shipped or the product was materially defective upon receipt, customers are responsible for all return shipping costs, duties, taxes, insurance, and related expenses.
Returned products must be received in substantially the same condition in which they were delivered.
Customers remain responsible for any customs duties, VAT, import taxes, brokerage fees, or similar charges imposed by local authorities.
Refunds will not be issued for shipments refused, abandoned, or returned due to unpaid customs charges, import restrictions, or failure to accept delivery.
For high-value products, graded cards, rare collectibles, or other products designated by PhantomCards, additional verification procedures may be required before any refund, replacement, return, or credit is approved.
Customers are encouraged to contact PhantomCards directly before initiating any chargebacks, payment disputes, or third-party claims.
We are committed to resolving legitimate issues fairly, promptly, and in good faith.